Software Support Services
Your ability to get the most out of any business management system is greatly enhanced by the customer support behind the product. Whether it is our first-class Customer Support personnel, or our Certified Training Instructors, Aztech customers are assured they will get responsive support from a knowledgeable source.
Since we control all aspects of our product development in-house, we have the technical resources available from Engineers, Programmers, Hardware Technicians, Accounting Personnel, Customer Support and Training not only in product development, but to answer any questions that may arise.
· TOLL-FREE HOTLINE - Knowledgeable and friendly Customer Support People are always available to answer your questions and provide assistance.
· SOFTWARE UPDATES - Provided periodically to ensure that your system remains current with changing legislation and industry requirements.
· TRAINING SEMINARS - Provided for complete training of new operators and offered as refresher courses as needed.
· ON-SITE TRAINING - Provided for new users in a comfortable environment with all the information you will need to fully utilize your training time.
· HARDWARE SERVICE - complete in-house hardware department for installation and maintenance of all computer equipment.
· QUARTERLY NEWSLETTER - Provided to supply timely hints and recommendations for optimum use of your AZTECH computer system.
· FAX / E-MAIL / FTP COMMUNICATION - Provided for quick relay of reports and documents which are the subject of the service.
· REMOTE CONTROL SUPPORT - Available for remote diagnostics, including quick software updates, enhancements or changes.
